Dark Energy

Shipping Policy

At Dark Energy, we are dedicated to delivering your products in a timely and efficient manner. Our shipping policy is designed to ensure that you receive your order promptly, with clear communication and transparency throughout the process.

Processing Time:

• Orders are typically processed within 1-2 business days. During peak seasons or promotional periods, processing times may be slightly longer.
• Orders placed on weekends or holidays will be processed on the next business day.

Return Policy

At Dark Energy, we are committed to ensuring your complete satisfaction with our products. If for any reason you are not entirely happy with your purchase, our return policy is designed to make the process as straightforward and hassle-free as possible.

Eligibility for Returns:

• Time Frame: You may return any item purchased from Dark Energy within 30 days of the delivery date.
• Condition: Products must be returned in their original condition, including all accessories, manuals, and packaging. Items showing signs of wear or damage may not be eligible for a full refund.
• Proof of Purchase: A valid receipt or proof of purchase is required for all returns.

Return Process:

1. Contact Us: Initiate your return by contacting our customer service team at [customer service email] or [customer service phone number]. Please provide your order number, the item(s) you wish to return, and the reason for the return.
2. Receive Return Authorization: Our customer service team will provide you with a Return Merchandise Authorization (RMA) number and detailed instructions on how to return your item(s).
3. Package and Ship Your Return: Securely package the item(s) in the original packaging, including all accessories and documentation. Clearly mark the RMA number on the outside of the package. Ship the return to the address provided by our customer service team. We recommend using a trackable shipping method to ensure your return is received.

Refunds:

• Processing Time: Once we receive and inspect your return, we will process your refund within 5-7 business days. Refunds will be issued to the original payment method used for the purchase.
• Shipping Costs: Shipping costs are non-refundable. If your return is due to a defect or error on our part, we will cover the return shipping cost.

Exchanges:

• If you would like to exchange an item for a different product, please follow the return process outlined above. Once your return is processed, you can place a new order for the desired item.