GlockStore

Shipping Policy

We ship all domestic orders via FedEx (Federal Express) or USPS (United States Postal Service). If you require us to ship using a particular method or need to make special arrangements to recieve your package, please call the GlockStore Command Center at 1-800-601-8273 and/or leave notes in the comments section of your order at checkout.

Return Policy

We offer a very easy and generous 30-day money back guarantee. If you don't like the item for whatever reason we will take it back. Unfortunately, a few people have abused this offer so we have the following, and what we believe to be, reasonable, restrictions to this policy.

We accept exchanges and returns for 30 days on most items* from the original ship date for non-defective items (i.e. size or color exchanges). Items must be UNUSED and UNWORN with the original undamaged product packaging. Items not returned with undamaged original packaging or in resalable condition may not be accepted and/or may be charged up to a 15% restocking charge. *When you purchase a firearm we assign the serial number of that firearm to that sale and begin the paperwork necessary to transfer it to you. Any cancellations, exchanges or returns BEFORE you take possession of the firearm are subject to a 15% restocking fee, plus any applicable shipping charges, to cover our costs. AFTER you take possession of the firearm you CANNOT return it unless there is a mechanical or manufacturing defect. There are NO EXCEPTIONS to this policy. * Gun parts can only be returned if they are unused and in resalable condition. If the item is defective, ie, does not function, we will accept it within the 30 day period only.  *Sonic Defenders  can only be returned if the bag is UNOPENED. The Sonic Defenders must be in the sealed packages as any package that has been opened cannot, for hygiene reasons, be accepted. 

*Closeout, Sale or items purchased at special events/sales where we indicated "All Sales Final-No Returns or Exchanges" cannot be returned. Due to the nature of video programs, all sales of video programs are final. If the disc is damaged due to manufacturing or shipping, please contact us at (800) 601-8273 within 30 days of receipt for a replacement. Due to the nature of holiday gift giving, we understand that gift returns cannot necessarily be accomplished within our standard 30-day return period. Because of this, on gifts purchased during November and December we will extend our return policy until January 14th.

You will need to contact us to arrange an RMA. We use this number to identify your package when we receive it at our warehouse. Please contact us at (800) 601-8273 and let us know what you are returning and whether you would like anything in exchange.  Our Customer Service department will then email you RMA instructions along a copy of your invoice to include with your return. To expedite the process, please include a short note as to why you are returning the item and whether you want a refund or an exchange. You will then ship the product, with the RMA# clearly displayed both on, and inside the package to: Returns 4770 Ruffner St. San Diego, CA 92111